Make a Claim
Notify us promptly and we will help you understand the evidence, process and next action required by your insurer.
A clear route from notification to decision
Report the incident as soon as possible. We will register the notification, clarify the required documents and follow progress with the insurer.
Notify us
Call, email or submit the form. Report the incident as soon as possible with basic details.
Send documents
We'll tell you exactly what's needed — police abstract, photos, receipts, medical reports, etc.
Assessment
The insurer reviews your claim. We follow up on your behalf to keep things moving.
Decision and settlement
The insurer communicates its decision and, where accepted, settles according to the policy and agreed discharge process.
Notify a claim
Submit the initial facts. This records a notification; the insurer will confirm the documents and assessment process.
Has an incident just happened?
Make the situation safe, contact emergency services where required, and use the emergency assistance number in your policy documents. During office hours, call our team for claim guidance.
Call +254 722 809 482Documents You May Need
Motor Claims
Police abstract, driving licence, logbook copy, photos of damage and third-party details.
Medical Claims
Completed claim form, itemised invoices/receipts, and relevant medical reports.
Property Claims
Photos of the loss, list of damaged items, purchase receipts and a police report if applicable.
Need help with an existing claim?
Contact us with the claim reference and the latest communication from the insurer.
Contact the claims team